Which remote support software?

We are now considering implementing remote support for our customers.
As the Copier industry finally shakes the last of the Analogue dust from its shoes, software support is becoming a critical requirement.
Until now we have managed well with phone, email and on site visits, but it is becomng increasingly obvious that we need a remote support function.
Another deciding factor has been the apparent maturation of the remote support software market.
As we are not the largest of companies, the cost will be an important factor, and as we deal with a wide range of customers, cross platform support is another.
Ideally, we would like a browser based solution which allows interaction without installation on the remote PC, but ActiveX is not an option.

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